Wilmington-Clinton County Chamber of Commerce

Restaurant General Manager

Dairy Queen
Job Description
At Dairy Queen, we strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking to take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!
  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
  • Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
  • Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
  • At all times exhibit a genuine passion for excellence
Contact Information