Human Resources Manager

Reports to:           General Manager and Regional Director of Human Resources                                             
Classification:      EXEMPT               
Job Type:              Full Time
Location:              Holiday Inn Roberts Centre
Date:                     5/14/2026

Job Summary:
The Human Resources Manager of the Holiday Inn Roberts Centre is responsible for managing and administering the day to day Human Resources function.  Duties will encompass the areas of recruitment and retention; training and development; benefits administration; team member relations; compensation; and safety and workers’ compensation.

Essential Functions:

1. Manage recruiting portal and flow through with hiring managers.
2. Responsible for recruiting, interviewing and assisting in selecting qualified team members to fill vacant positions.
3. Represent property at job and internship fairs.
4. Review, revise and update recruitment collateral as needed.
5. Ensure HRIS is updated with all team member files and documentation.
6. Assist management and executive team in effectively resolving personnel problems, implementing disciplinary action, managing team member performance and determining staffing needs.
7. Define, develop and oversee development through training programs for managers/supervisory personnel as well as hourly team members.  Training will include new team member on-boarding, orientation, guest service training, skill training, regulatory training, anti-harassment and anti-discrimination training. 
8. Maintain company compliance with all existing governmental and labor law reporting requirements.
9. Manage the administration of the workers compensation and work with the TPA and carriers appropriately on claims.
10. Maintain an active role on the property Safety Committee.
11. Conduct team member investigations when needed and address all team member complaint/grievances within a timely manner.
12. Provide guidance and counseling to the General Manager, leadership team and team members.
13. Maintain competitive wage and benefit information.  Make appropriate recommendations for changes as merited.
14. Ensure managers and supervisors use coaching & counseling to address performance concerns/issues.
15. Administer the annual performance review process.
16. Manage all personnel files.
17. In-depth knowledge of employment labor laws, workers’ compensation, leave and administration, and OSHA regulations.
18. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
19. Must be able to maintain confidentiality at all times – No exceptions.
20. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
21. Have complete knowledge of all policies, standards and procedures of the department.           
22. Be familiar with property services, amenities, and outlets.
23. Maintain cleanliness of work area.
24. Available for work assignments outside of team member’s customary work schedule.  This may include evenings, overnight, weekends and holidays.
25. Adherence to all safety rules and regulations.
26. Compliance with all property and Company policies and procedures and described and communicated by management.
27. Additional duties as assigned by management

1. Team member must be able to sit in the same position for up to 8 hours a day consecutively.
2. Team member may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
3. Team member is often required to sit and use his or her hands and fingers, to handle or feel.
4. Vision abilities required by this job include close vision.
5. Team member must talk and hear.

1. Minimum of 5 years human resources management experience in benefits, recruitment, team member relations, training and worker’s compensation required. 
2. Strong organizational, communication and leadership skills.
3. Computer literate in Word, Excel,, and PowerPoint.
4. Ability to work well under pressure and handling multiple duties.
5. Must be able to effectively communicate both verbally and in written form, with all level of team members, guests and owners in an attentive, friendly, courteous and service oriented manner. 
6. Bilingual fluency helpful but not required.
7. Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests. 
8. Must be able to multitask and prioritize departmental functions to meet deadlines. 
9. PHR or SHRM-CP Certification helpful; but not required.