Family Services Case Manager

Posted: 05/15/2022

Department: Clinton County Job and Family Services  

Type: Full-Time Family Services Case Manager 

Rate: $16.66 (non-exempt) 

Probationary Period: 365 Days  

Bargaining Unit Position: No  

Job Duties: Under the direction of the Family Services Supervisor; conducts interactive  interviews with customers to determine eligibility for all public assistance programs such  as Ohio Works First, Medicaid, and SNAP (Food Assistance). Gathers required data,  verifies information, computes financial budgets and draws conclusions to establish initial  and on-going eligibility. Uses the Ohio Benefits systems to determine eligibility and  manage cases along with other software systems. This position processes case  changes, schedules appointments, releases medical cards, and completes case alerts.  This position does family assessments, makes community referrals, explains rights and  responsibilities, investigates and processes fraud, overpayments, and underpayments.  Assess customer employability, participation in a work activity, and barriers to  participation. Assigns customers to work activity and work sites, tracks participation and  establishes good cause. Complete timely reports, forms, case notes, narratives,  correspondence and other written activities requested for proper documentation.  Complete tasks timely and accurately as defined by federal and state mandates.  Participate in county conferences, state hearings, cooperates with law enforcement  investigations and testifies in court when needed. Attends meetings, conferences,  trainings, workshops, and other job-related activities. Performs other duties as assigned. 

Minimum Qualifications: High school diploma or GED, good communication skills,  experience with computers and software programs, basic math skills, good organizational  skills, ability to deal with people in difficult circumstances, good attendance, valid driver’s  license. 

Preferred Qualifications: Prior experience with JFS Computer Eligibility Systems  preferred. Six or more months of experience with budgeting, public relations,  interviewing, and office practices and procedures 

Contact Information: Submit Resume to: Renea.Moore@jfs.ohio.gov Clinton County is an Equal Opportunity Employer