Wilmington-Clinton County Chamber of Commerce

Configuration Technician

Posted: 11/08/2020

Company: Connection
Industry: Information Technology and Services
Job Family: IT
Position: Configuration Technician
Level: Full-Time
Working under direct supervision of the Supervisor, Configuration, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician 1, Configuration is responsible for upgrading, and configuring computer systems and other products ordered by customers, ranging from low to marginally complex complexity levels. Working hours for this position are 3:00pm to 11:30pm Monday through Friday with overtime as needed.
  • General knowledge of Microsoft Office tools with ability to create simple reports and general documentation using Excel and Word
  • Good typing skills with ability to type 30 wpm
  • Ability to learn CSC application for data capturing
  • Ability to learn value added configuration services
Other Behavioral Competencies
  • Adaptable with ability to switch tasks based on shifting priorities
  • Articulate with ability to express oneself clearly and professionally in written and oral communication
  • Good listening skills with ability to receive information completely and understand what is being said
  • Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
  • A sense of urgency to meet deadlines
  • Ability to work as a team member
Additional preferred competencies or preferred qualifications, if any:
  • General working experience with an ERP system within a business environment.
  • General knowledge of the retail/wholesale sales process